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Archery Gear Customer Service?

Question:

I’m just getting back into archery, and I got a new bow in December. It’s a PSE compound, and it’s great.  However, I’ve been having problems with some of the accessories.  Not a big deal, except emailing the manufacturers has been met with deafening silence. I have a Golden Premier rest, and I discovered that the ‘windage’ lock screw interferes with the tension lock screw in the top position.  I assume one or both of the screws is overly long, and I was wondering how to deal with this.  I sent them an email 2 days ago, and haven’t heard a peep. I also bought (at considerable expense) a Tru-Ball Chappy Boss release.   It was great in the shop & when I first started shooting with it.  It started feeling like the release tension was erratic, and I emailed them about a week ago.  Silence.  I did some more tests & discovered it only happens when it’s been warmed up by my hand.  I sent them this additional info two days ago.  More silence. I’m willing to wait a few more days to see if I ever get an answer out of either company before I go to the phone & demand a response.  Maybe I’m used to dealing with outfits that check their email more than once a week, or that seem genuinely interested in customer satisfaction, but I’m more than a bit disappointed that two of the big names in archery hardware don’t seem more responsive. Has anyone out there successfully dealt with customer service at either Golden Key or Tru-Ball?  Is everyone on vacation now that hunting season is over?  Am I being unreasonable, or are either or both of these companies notorious for lousy service?  I’m just hoping this isn’t the norm with archery manufacturers. Doug White

Response:

– Hide quoted text — Show quoted text ->I’m just getting back into archery, and I got a new bow in December. It’s >a PSE compound, and it’s great.  However, I’ve been having problems with >some of the accessories.  Not a big deal, except emailing the >manufacturers has been met with deafening silence. >I have a Golden Premier rest, and I discovered that the ‘windage’ lock >screw interferes with the tension lock screw in the top position.  I >assume one or both of the screws is overly long, and I was wondering how >to deal with this.  I sent them an email 2 days ago, and haven’t heard a >peep. >I also bought (at considerable expense) a Tru-Ball Chappy Boss release.   >It was great in the shop & when I first started shooting with it.  It >started feeling like the release tension was erratic, and I emailed them >about a week ago.  Silence.  I did some more tests & discovered it only >happens when it’s been warmed up by my hand.  I sent them this additional >info two days ago.  More silence. >I’m willing to wait a few more days to see if I ever get an answer out of >either company before I go to the phone & demand a response.  Maybe I’m >used to dealing with outfits that check their email more than once a >week, or that seem genuinely interested in customer satisfaction, but I’m >more than a bit disappointed that two of the big names in archery >hardware don’t seem more responsive. >Has anyone out there successfully dealt with customer service at either >Golden Key or Tru-Ball?  Is everyone on vacation now that hunting season >is over?  Am I being unreasonable, or are either or both of these >companies notorious for lousy service?  I’m just hoping this isn’t the >norm with archery manufacturers.

Your best bet is to work with the dealer you bought your equipment from. Alex     __O        _-<,_       (_)/ (_)

Response:

Keywords: – Hide quoted text — Show quoted text ->I’m just getting back into archery, and I got a new bow in December. It’s >a PSE compound, and it’s great.  However, I’ve been having problems with >some of the accessories.  Not a big deal, except emailing the >manufacturers has been met with deafening silence. >I have a Golden Premier rest, and I discovered that the ‘windage’ lock >screw interferes with the tension lock screw in the top position.  I >assume one or both of the screws is overly long, and I was wondering how >to deal with this.  I sent them an email 2 days ago, and haven’t heard a >peep. >I also bought (at considerable expense) a Tru-Ball Chappy Boss release.   >It was great in the shop & when I first started shooting with it.  It >started feeling like the release tension was erratic, and I emailed them >about a week ago.  Silence.  I did some more tests & discovered it only >happens when it’s been warmed up by my hand.  I sent them this additional >info two days ago.  More silence. >I’m willing to wait a few more days to see if I ever get an answer out of >either company before I go to the phone & demand a response.  Maybe I’m >used to dealing with outfits that check their email more than once a >week, or that seem genuinely interested in customer satisfaction, but I’m >more than a bit disappointed that two of the big names in archery >hardware don’t seem more responsive. >Has anyone out there successfully dealt with customer service at either >Golden Key or Tru-Ball?  Is everyone on vacation now that hunting season >is over?  Am I being unreasonable, or are either or both of these >companies notorious for lousy service?  I’m just hoping this isn’t the >norm with archery manufacturers. >Your best bet is to work with the dealer you bought your equipment from.

The dealer (although very good), is quite a ways away.  The last time I drove there thru evening traffic it took two hours.  I can’t run down there every time I have a small problem.  In the case of the rest, I can fix it myself if they’d just tell me what the correct screw lengths are. I still haven’t heard a peep from anyone.  I tried emailing three other archery vendors (Sure-Loc, Taxonics & Feather Light) with questions about their products this morning & I’ll be curious if I ever get a response from them.  At least there’s a potential sale on the line there, as opposed to a problem with a sale where they’ve already got money in the bank. Doug White

Response:

– Hide quoted text — Show quoted text -> Keywords: >>I’m just getting back into archery, and I got a new bow in December. It’s >>a PSE compound, and it’s great.  However, I’ve been having problems with >>some of the accessories.  Not a big deal, except emailing the >>manufacturers has been met with deafening silence. >>I have a Golden Premier rest, and I discovered that the ‘windage’ lock >>screw interferes with the tension lock screw in the top position.  I >>assume one or both of the screws is overly long, and I was wondering how >>to deal with this.  I sent them an email 2 days ago, and haven’t heard a >>peep. >>I also bought (at considerable expense) a Tru-Ball Chappy Boss release. >>It was great in the shop & when I first started shooting with it.  It >>started feeling like the release tension was erratic, and I emailed them >>about a week ago.  Silence.  I did some more tests & discovered it only >>happens when it’s been warmed up by my hand.  I sent them this additional >>info two days ago.  More silence. >>I’m willing to wait a few more days to see if I ever get an answer out of >>either company before I go to the phone & demand a response.  Maybe I’m >>used to dealing with outfits that check their email more than once a >>week, or that seem genuinely interested in customer satisfaction, but I’m >>more than a bit disappointed that two of the big names in archery >>hardware don’t seem more responsive. >>Has anyone out there successfully dealt with customer service at either >>Golden Key or Tru-Ball?  Is everyone on vacation now that hunting season >>is over?  Am I being unreasonable, or are either or both of these >>companies notorious for lousy service?  I’m just hoping this isn’t the >>norm with archery manufacturers. >Your best bet is to work with the dealer you bought your equipment from. > The dealer (although very good), is quite a ways away.  The last time I > drove there thru evening traffic it took two hours.  I can’t run down > there every time I have a small problem.  In the case of the rest, I can > fix it myself if they’d just tell me what the correct screw lengths are. > I still haven’t heard a peep from anyone.  I tried emailing three other > archery vendors (Sure-Loc, Taxonics & Feather Light) with questions about > their products this morning & I’ll be curious if I ever get a response > from them.  At least there’s a potential sale on the line there, as > opposed to a problem with a sale where they’ve already got money in the > bank. > Doug White

I must say that Golden Key not getting back to yous a bit odd.  When I needed the instructions for the premier rest(bought second hand) I sent them an email and got the reply 4 mins later and thats the fastest reply I’ve ever had.  The manual was  free of charge and sent Airmail from the US to GB. Chris

Response:

> I must say that Golden Key not getting back to yous a bit odd.  When I > needed the instructions for the premier rest(bought second hand) I sent them > an email and got the reply 4 mins later and thats the fastest reply I’ve > ever had.  The manual was  free of charge and sent Airmail from the US to

I’ve had EXCELLENT customer service via e-mail from Golden Key Futura.  That said, I don’t expect much from any company when I use e-mail to communicate. Pick up the phone and I’ll bet you’ll get the service you need. Good shooting, Bob —–= Posted via Newsfeeds.Com, Uncensored Usenet News =—– http://www.newsfeeds.com – The #1 Newsgroup Service in the World! —–==  Over 80,000 Newsgroups – 16 Different Servers! =—–

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